BUYINHEAVEN POLICIES

CANCEL AN ORDER

RETURN & REPLACEMENT POLICY

SHIPPING POLICIES

PRIVACY POLICY

PRODUCT DESCRIPTION & PRICING INFO

SHIPPING POLICIES

The shipment charges displayed covers the following expenditures:

 1.    Handling Labor

2.    Packaging Labor

3.    Postage Charges

·          We are not responsible for wrong or undeliverable address. The buyer will bear any additional cost in this case.

·          The items valued over $250 will not be shipped to addresses other than billing addresses or PayPal Confirmed Addresses. For any shipping related queries please, contact us.

CANCEL AN ORDER

We are committed to shipping your order as quickly as possible. In the event that you wish to cancel this order, the cancellation must take place within 1 hour from the time the order was placed. We are unable to cancel your order after this time period because your order is already in the fulfillment process. Please fax us right away at 1-763-432-0323 or email us at  CustomerService@BuyInHeaven.com  with “CANCEL THE ORDER# ---“ in the subject line. Most orders are shipped within a few hours after being placed. If your order has already been shipped, simply refuse the order upon delivery.

RETURN & REPLACEMENT POLICY

This document contains the Returns & Refunds Policy of  BuyInHeaven.com, in which we outline what steps are necessary for returning a product and/or getting a refund for a product as well as when a return or refund is possible/acceptable.

Returns and Refunds

If the product box has not been opened, the product is defective, damaged during delivery, or simply incorrect you may return the product to us for refund or replacement within 30 days of the order date. We must receive the return within this 30 days (or before the RMA # expires, whichever is sooner) or it may be subject to a restocking fee.

Non-defective returns items listed as closeout, or items that have been discontinued, may carry a restocking fee. Non-defective products must be returned to us in the condition you received them. The product must be unregistered, and include all manuals, enclosures, cables, accessories, etc. that shipped with the product. If any of these materials are missing, you will be billed accordingly.

Original shipping charges are not refundable as these are paid out to the shipping carrier. Depending on the volume of returns being handled at any given time, as well as performing any inspections on the item, refunds for returns are generally issued within 5 business days of receipt and inspection of the return. After we submit a refund your bank requires between 1-10 business days to issue the credit back to your credit card depending on their policies. If for any reason you do not receive a refund for your return (if you returned for a refund), please contact us by the RMA expiration date so that we can expedite the process.

Return or Refund Limitations

Returns received without an RMA number or not approved for return, will be refused:

• If a product has its own specific Return Info/Limitations info listed on that product's page, that info supersedes the return info and limitations found here (on this page)
• Please inspect your order immediately upon receipt. If the product is damaged in transit we have only 48 hours to do a damage claim. After that, products damaged during shipment cannot be returned or replaced due to mishandling by the shipping carrier.
• Most products are not returnable after 30 days. Others may have additional return limitations/extensions as stated on each product page.
• Some non-defective products cannot be returned due to limitations imposed by certain distributors and manufacturers. Most products with an SKU starting with "DS" cannot be returned if non-defective.
• Most computer and video games can only be returned for replacement, not refund, due to the fact that they contain unique registration codes. If you need to return such then please do not open the product box and request your return immediately.
• No returns on consumables are allowed (i.e. food, printer cartridges, batteries, writable media, etc). If you need to do a return on a consumable you must contact the manufacturer directly.
• Returns on Microsoft products are generally not allowed due to their over-arching return policy which we have no control over. Please contact us anyway regarding your return and we will try to facilitate it the best we can.

Procedure for Making a Return

In the event that a return is necessary, you must obtain an RMA number prior to returning the product. Please submit a Return Authorization Request with the following:

• Your full name
• Order number(s)
• The product title or SKU
• The specific problem you have encountered

If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Please submit a Return Authorization Request with the following:

• Your full name
• Order number(s)
• The product title or SKU expected
• Title of the product you incorrectly received

We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us or we will refund you for the return shipping amount.

Important: Products returned without an RMA number will not be accepted and a refund will not be issued.

Concerning RMA Numbers

• The RMA number must be on the shipping label, not the carton. Please do not write on the shipping carton/box.
• Most RMA numbers are only good for 14 days. Any products returned after the expiration date will be refused.

Advanced Replacements

We sometimes allow advanced replacements in which we will ship a replacement for a product ordered before the defective or incorrect unit is actually returned to us. In the case of this event we will either provide you with an RMA number for making the return for the merchandise being replaced or we will supply a return mailer/label along with the replacement shipped in advance plus the RMA number. Not all products are available for advanced replacements.

Please note that if you fail to return the defective or incorrect merchandise to us before the RMA number expires we will make every attempt at contacting you to resolve the failed return. If we do not receive positive verification from you of the shipment being returned to us within 15 days of the RMA expiration, or if the RMA could not be re-issued because the return was being sent directly to the manufacturer, then your credit card will be charged the duplicate amount for the order in question. You will be informed that this charge has taken place, whether by phone, email, or both.

If at any point in the future a return is authorized for the merchandise which you previously failed to return in a timely fashion then your credit card will be refunded the duplicate amount minus a restocking fee to be determined at that time.

Product Questions

If you have any questions about a specific product, please Contact Us before you place an order. Please include the URL  for the product in question, not the name of the product, as we sometimes have products with very similar names.

At BuyInHeaven.com we do sell products for children, but those products are sold to adults who can pay via credit card. If you are under the age of 18 you may only use BuyInHeaven.com with the consent of a parent or guardian.

How You Can Access or Correct Your Information

If you need to adjust information on an order that has yet to be filled then please use this contact form with the adjustment you need to make to your order. Be certain to select your order number if you are signed in or simply enter it if you are not.

If you need to correct any of your account information in general then please click the "My Account" link in the upper right hand corner of the browser page. Next click "Update Contact Information" in the "Links" box to see what is stored and what you can update

2

PRIVACY POLICY

Please note that BuyInHeaven.com will keep all your information completely private and will not sell your information to any third parties!

This document contains the Privacy Policy of BuyInHeaven.com, in which we outline what information is collected and stored concerning you and what we do with that information.

Information Collected by BuyInHeaven.com

In order to purchase products or services from or through BuyInHeaven.com, you must provide us with the basic information we require to fulfill your request. Contact information is always required for all purchases at BuyInHeaven.com. Unless your purchase is for an electronically distributed product, shipping information is also required. We may retain information on links used to reach our site, navigation paths taken through our site, and make note of the types of computer and browser used to access BuyInHeaven.com. For security purposes, any time a transaction takes place on BuyInHeaven.com your IP address is logged, including subscription to the newsletter, the purchase of products or services, and the posting of comments or reviews. If you contact anyone at BuyInHeaven.com by email then the conversation that takes place in that email is retained by us. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's shipping address.

How We Use Your Personal Information

Your personally identifiable information will never be disclosed, shared, sold or rented to third parties. Only those people who are directly involved in fulfilling your order for products or services will see your personal information. This information (such as email address and shipping address) is necessary to fulfill your orders for products or services and to contact you concerning those products or services which you have requested. We also calculate statistics based on general, non-personally identifiable information such as state, zip code, country, etc. which is never linked to any specific individual. This statistical information is essential to offer you quality service as it allows us to better fine tune our business to meet the needs of our customers and to improve our efficiency in delivering what is requested of us. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

PRODUCT DESCRIPTION & PRICING INFO

BuyInHeaven.com and its suppliers try to be as accurate as possible. However, BuyInHeaven.com does not warrant that product descriptions or other content of this site is accurate, complete, current, error-free. If a product offered by BuyInHeaven.com is not as described, your only remedy is to return it in unused condition. With some products we cannot confirm the exact price until after your order is placed. Your credit card is not charged until after your order has been confirmed for shipping unless you have placed a back-order or pre-order or have agreed to your order status being set to one of those statuses, whether by e-mail correspondence or verbally over the phone. If a product's correct price is lower than the price displayed, we will charge the lower amount and continue with shipment. However, if the correct price is higher than the originally stated price, at our discretion we will either contact you for a price adjustment before shipment, ship your order at our loss, or cancel your order and notify you of the cancellation. BuyInHeaven.com reserve the right to cancel any order either due stock unavailability or any reasons, or without any reasons.

Copyright © 2010Buy In Heaven Enjoy on Earth . All Rights Reserved.